Refund Policy

Last updated: November 4, 2026

14-day money-back guarantee. Changed your mind? Ask for a refund within 14 days of any payment — first purchase or renewal — and you get the full amount back. No questions asked.

How to request a refund

Write to support@switchdoctor.app with your account email and the order number from the Paddle receipt, or
use the link in your Paddle receipt email or paddle.net.

Refunds are processed by Paddle, our Merchant of Record, to the card you paid with. The money usually arrives within 5–10 business days, depending on your bank.

After 14 days

The current period is not refunded. There are no automatic charges, so you never pay for a period you did not choose: if you do not renew, the plan stays active until the end of the paid period.

What happens after a refund

The account moves to Free (up to 3 devices). Your data in the app stays on your computer.

Always refunded

Duplicate charges and payments made by mistake are refunded regardless of timing.

Business contracts

Refunds for Business plans follow the terms of the contract.

Consumers in the EU and UK also have a statutory 14-day right of withdrawal; this policy gives you the same or more.